Emergency Relief
Help
When You Need It The Most
Our Emergency Relief (ER) team works with approved Affiliates and Local Organisations to provide individuals and families with emergency financial assistance as well as household goods and furniture. Waves of Kindness provides this assistance to vulnerable community members experiencing financial hardship, homelessness, family and domestic violence and health challenges.
Emergency Relief (ER) Request
ER Request Criteria:
To make an ER Request your client must meet the following criteria –
- Your client must be living in the Noosa Shire.
- The request must meet PBI. Meaning it is organised, conducted or promoted for the relief of conditions such as poverty, sickness, helplessness, suffering, misfortune, disability and distress. The condition must cause suffering that goes beyond the pain and suffering of everyday life.
- The client must be in genuine need of financial assistance.
- You must be a social worker or community worker qualified to assess your client’s needs and work for a local organisation.
- The request must meet Waves of Kindness (Wok) guidelines.
Household Goods Request
Household Goods Request Criteria:
Should your client require Household Goods from our Oppshop, please download the form below and attach it to your ER request.
- All requests for Household Goods must be submitted through the ER Requests link and include the Household Goods excel form attached.
- We will do our best to fill the Household Good request however, on occasion some items may not be available and will not be included in the delivery.
- Goods must be delivered inside of the property. If for some reason this is not possible, the goods will return to our shop and the request may be cancelled.
- Clients must answer the phone call from our delivery team on the day of the delivery from mobile number – 0411 453 984.
- A confirmation email with the delivery details will be sent prior to the delivery. It is important that the Affiliate reply confirming that all details are correct.
Once you have submitted your request, it will be reviewed by our ER team and you will be notified within 48 hours of the outcome.
Emergency Relief FAQs
Emergency Relief is a one-off financial payment or material aid to meet basic needs, such as food, clothing or utilities.
No. We work with our WoK Care Centre, Affiliates and Local Organisations and receive Emergency Relief Requests on their clients’ behalf.
If you are a local community member in genuine need and you are requiring Emergency Assistance, you are welcome to contact our WoK Care Centre on 0499 091 352 to make an appointment. A member of our Care Team will work with you to assist and submit an emergency relief request on your behalf.
Yes, generally we are able to assist with the payment of bills, for example, utilities, car registration and school fees. We consider the individuals’ situation and circumstances when processing a request for financial assistance. Requests need to be made through our WoK Care Centre, Affiliates or qualified community workers from other Local Organisations.
Yes, we are able to assist with second hand goods from our WoK opp shop. Please include a Household Goods form to your request so that we have all the relevant information to collect the goods.
We assess each request on an individual basis using our Emergency Relief Requests Framework and PBI (Public Benevolent Institution) ACNC guidelines.
If we have received all relevant information in your request (including an invoice with direct debit payment details) our Emergency Relief team will be in contact within 72 hours with an outcome. If successful, payment is made within this timeframe.
